Operations & Service
With a unique hospitality focus, IGY staff operates and sets consistently high standards for IGY-branded luxury yacht facilities in renowned international locations. Further, with a rapidly expanding global presence that is unheard of in the marina industry, IGY has the ability to leverage corporate resources and other marinas under management to yield global expertise, specialized resources, best practices and customer relationships.Our operational services include:
- Design, implementation and operation of complex reservations systems, billing systems and other MIS systems for luxury yacht facilities
- Expertise in providing concierge-type services to luxury yacht captains, crew, guest and owners with requirements ranging from provisioning, to specialized repairs, to entertainment options
- Ability to attract and train local managers and enable them to develop staff and expertise in the luxury yacht market segment
- Unique focus on providing a high level of personalized customer service to all the yachting constituencies, from reservations to docks
