Red Frog Beach Marina Guest Info COVID-19

For Guests Currently Staying at Red Frog Beach Island Marina

From: IGY Marinas

June 30, 2020

Dear Marina Guests,

We hope all Red Frog Marina guests and their families are safe and healthy. Red Frog Marina, with the support and guidance of IGY Marinas, continues to hold the safety and health of its guests and staff as the #1 priority.  

For this reason, IGY-RFM is providing its guests with the following updates and general information to keep everyone apprised of the latest developments as it may affect daily life as a marina guest. These updates will also be available 24/7 on the marina’s specific COVID-19 website link:
https://www.igymarinas.com/article/red-frog-beach-marina-info-covid-19
https://www.igymarinas.com/article/red-frog-beach-marina-guest-info-covid-19

The expectation is that the important steps and procedures put in place by the marina will be closely followed by all guests to ensure everyone’s safety. We encourage anyone with specific questions or critical needs during this time to contact the marina staff via telephone, e-mail, or VHF radio in advance to discuss any additional assistance needed. At present time, the following information is being provided to marina guests and will be amended as needed based on further developments:

  • MARINA HOURS OF OPERATION:

The Marina Office remains closed until further notice. Service is being provided through the following contact methods:

    • Telephone: +507 6726-4500 - available 24/7
    • VHF: channel 68 - available 24/7
    • E-mail: RFM@IGYMarinas.com
  • SECURITY CONTACT INFO:
    • Deci Davis, GM - (507) 6951-6518
    • Winston Forchiney, Security Guard - (507) 6525-0864 (available 6pm to 6am)
  • FUEL STATION HOURS OPERATION:
    • Tuesdays and Thursdays - (1pm to 3pm) by reservation only
    • Telephone: +507 6951-6518
    • VHF 68
    • E-mail: RFM@IGYMarinas.com
  • RED FROG MARKET:

Open everyday, Monday through Sunday, from 8AM to 4PM unless the government issues mandatory quarantine. The resort is allowing limited access to the market to accommodate boaters from the nearby anchorage. No access to the Resort or beaches is allowed through the Front Desk unless you are a marina customer. Non-Marina customers will only have access to the Market. The marina recommends all guests exercise proper hygiene precautions, social distancing and the use of proper PPE when grocery shopping.

  • MOVEMENT OF YACHTS:

Yacht transits are subject to new conditions:

The Panama Maritime Authority (AMP) and the Ministry of Security represented by the National Naval Air Service, in coordination with the Ministry of Health, due to the bad practices by the Yacht owners and high level of contagion of COVID-19 in recent days, we kindly communicate:

  • It is prohibited at national level, the transit/departure of Yachts from the different marinas, ramps or docks, for tourist, recreational or sport fishing purposes.
  • In the case of donation deliveries, authorizations will not be granted for the delivery thereof, without previously having the approval of the local authorities and the Ministry of Health (of the destination places), as indicated in the release of June 1st of this year.
  • Once you have the approval, you must request the authorization, through the emails jguerini@amp.gob.pa and anunezc@amp.gob.pa attaching the following information:
    • - Approval by the Local Authorities and the Ministry of Health.
      - Existing documents issued by the General Direction of Merchant Marine.
      - Current license issued by the General Direction of Seafarers.
      - Manifest or declaration of the supplies to donate.
  • In the case of requiring testing of machines, they must send a formal request to the General Direction of the Merchant Marine to the email jlortega@amp.gob.pa with a copy to anunezc@amp.gob.pa specifying the following:
    • - List of people who would go on board including mechanics, without exceeding the number of 5 people.
      - Report of the work to be done, must include the detail of the issues that the motors are presenting, possible causes and reasons.
      - Marina or departure point.
      - The tests may not be practiced more than 1 nautical mile from their starting point and will be for a limited time of 1 hour and 30 minutes
      The Department of Navigation and Maritime Security will evaluate case by case and determine whether or not such permission is approved.
  • Due to the crowds of people at the starting points, recreational and / or sports activities such as kayaking, paddle, jet skis, among others of this nature are prohibited.

The ships owners that violate what is indicated in this release, will be sanctioned based on the EC agreement. 18 OF 1976, for the non-compliance of mandates issued by the authority. We make a call for common sense in the opening of new activities, which should be gradual and asymmetrical, since the situation we are all going through is not yet over.

  • RESORT:
    • Red Frog Resort is currently closed - no guests allowed. Please note there are a limited number of essential support staff quarantined in the resort. Unfortunately, this means that some staff members with family obligations or with long distance commutes are unable to work at Red Frog during this time. We hope that they will be able to return to work very soon!
    • Marina guests are permitted to resume leisure and sport activities such as, swimming, biking, hiking, walking, yoga, etc. but it is strongly encouraged to do this safely and avoid coming in contact with others from outside the marina and resort communities. Kayaking, snorkelling, paddling or fishing sports are not permitted until further notice as per the last release from AMP.
    • Guests are permitted to use of dinghies and tenders to move around the local waters. Please contact the marina staff if you require any assistance.
    • The marina recommends that all guests continue practicing safe social distancing and refrain from large social gatherings.
  • CRITICAL NEEDS TO/FROM BOCAS:

The marina has arranged a special service with a local water taxi operator (“Felo”) to provide marina guests with critical and essential services/products to/from Bocas town. Such items may include pharmaceuticals, propane, cash withdrawals, etc. This water taxi service will be departing the marina on Wednesdays and Thursdays at 10AM so please meet the taxi driver on the main dock with your requests and payment method. Please be there to present your list and payment method. If guests need to travel to Bocas Town for critical needs or emergency purposes they can organize their own private water taxi. We hope to be able to restore passenger transportation with Felo very soon pending the status of cases in the Bocas region.

  • BATH HOUSE:
    • Marina guests CAN continue to use the marina's laundry and bathroom facilities. Please remember to clean up after yourself as staff resources are extremely limited at this time. Bath House is open 24/7. All machines are currently operable except for one dryer (replacement parts are on order).
    • Change for laundry can be obtained from Deci at the Bath House on Friday mornings from 9AM to 10AM.
    • Please do not leave laundry machines unattended.
    • Marina staff will perform general cleaning as often as possible.
  • TRASH PICK UP:

Due to the lack of staff, please do not leave trash on dock. Trash must be placed the brown containers located on the main dock.

Please return the marina push carts to office area after each use.

  • CONTRACTOR WORK:

Please contact Pierre at (507) 6943-2137, as he is the only contractor currently allowed on the dock. Pierre is the marina-selected contractor during this period of quarantine and has committed to observing self-quarantine protocols. Please consider only engaging the contractor for critical or essential work needed on your vessel.

  • AMP PROTOCOLS & EMERGENCY CONTACTS

As per government of Panama and associated agencies (AMP) lockdown is in effect 1900 to 0500 hours everyday as of June 1st, 2020 and until further notice.

You can review updates by following The Bocas Breeze Newspaper: http://thebocasbreeze.com/ or US Embassy https://pa.usembassy.gov/

Maritime Authority in Bocas del Toro
(507) 757 9447 or (507) 6558
https://amp.gob.pa/

Ministry of Health Panama
http://www.momsa.gob.pa/

National Migration Service
https://www.migracion.gob.pa/

Bocas del Toro Hospital
(507) 757 9201

  • REMINDER:
    • Bath House is open 24/7.
    • Please  note  the marina  is  currently  accepting new long term vessels that have completed their 14 day quarantine in Panamanian waters.  We request current  marina customers  to  not  accept  any  new  visitors/guests/crew  from  outside  the  marina  to  their  vessels.
    • All marina rules and regulations associated with your marina slip agreement must still be followed. Please feel free to request a copy of these rules for easy reference.
    • For your convenience, a WhatsApp group was created to have easier communication.

The Marina sincerely appreciates everyone’s patience and understanding. We will do everything possible to gradually re-open and restore normal services in accordance with local laws and the state of all health concerns. On behalf of the Marina Team thank you and stay safe.

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