About the LOCATION:

Join Our Team at Yacht Haven Grande St. Thomas, USVI

About the POSITION:

Position Summary

Coral Cove Tennis and Racquet Club is a new private recreation club located at Yacht Haven Grande St Thomas (St. Thomas, U.S. Virgin Islands), a world-class mixed-use development that includes retail, commercial space, restaurants, and a superyacht marina. The newly renovated club offers 1 tennis court, 4 pickleball courts, 2 padel courts, a volleyball court, as well as a lagoon-style pool and other club facilities.

We are seeking an experienced and passionate racquet sports professional to deliver exceptional instruction and customer service within a premier club environment. This role is responsible for leading a variety of racquet sports programs (tennis, padel, pickleball), including junior development, private and group lessons, clinics, leagues, and special events, as well as manage court and facility maintenance.

The ideal candidate will bring energy, expertise, and professionalism while creating a fun, engaging, and welcoming environment for players of all ages and skill levels across the club’s pickleball, padel, and tennis courts. The Professional will play an integral role in growing participation, enhancing the member’s experience, and supporting overall club operations. This position requires full-time residency on St. Thomas, USVI.

Essential Responsibilities

Instruction & Player Development

• Provide tennis, padel, and pickleball instruction through private lessons, group lessons, clinics, and camps for players of all skill levels (beginners through advanced).
• Develop and implement safe, professional, and comprehensive racquet sports programs that encourage long-term player development and participation.
• Lead junior development programs and assist players in progressing through skill pathways.
• Ensure students understand racquet sport rules, scoring procedures, safety standards, and proper court etiquette.
• Evaluate player performance and provide constructive feedback and coaching.

Programming & Events

• Assist in promoting and conducting:
• Tennis, padel, and pickleball clinics
• Private and group lessons
• Junior camps and academies
• Tournaments and leagues
• Special club events and member activities
• Support membership engagement initiatives and help increase participation in tennis programming.
• Assist with court scheduling and supervision of play.

 Member & Guest Services

• Deliver exceptional hospitality and customer service to members and guests.
• Quickly and professionally respond to members and guest questions, comments, and concerns.
• Demonstrate professionalism, cooperation, courtesy, and a positive attitude at all times.
• Foster an inclusive and welcoming environment for all participants.

Club Operations

• Enforce all club rules, regulations, and safety policies governing use of the facility and equipment.
• Ensure proper charging and recording of lesson fees, court usage, and program participation.
• Assist with maintaining racquet sports equipment, courts, and teaching areas in a clean and organized condition.
• Perform racquet stringing services as needed.
• Incorporate safe work practices into all aspects of job performance.
• Oversee the maintenance and upkeep of the court facilities
• Assist with additional club duties and events as assigned.

Support merchandise and pro shop operations as directed by the Club Manager. This includes inventory checks, member feedback, and point-of-sale use.

Qualifications

• Minimum one (1) year of team coaching or racquet sports (tennis, padel, and/or pickleball) instruction experience required.
• Current certification from a recognized racquet sports teaching organization required in at least one of the club’s core disciplines (RSPA formerly USPTA, PTR, IPTPA, or PCI). Certification in multiple disciplines strongly preferred given this role covers all three sports.
• Junior tennis, padel, and/or pickleball coaching and development experience preferred.
• Strong interpersonal, communication, and customer service skills.
• Ability to work with players of all ages and skill levels.
• Ability to work flexible schedules, including weekends, holidays, and evenings.

Physical Requirements

• Frequently required to stand, walk, move, demonstrate tennis, padel, and pickleball techniques, and actively participate in instruction.
• Frequently uses hands and arms; may climb, balance, stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Work Environment

• Frequently works outdoors in varying weather conditions.
• Moderate noise level consistent with recreational and sporting environments.

Knowledge, Skills & Abilities

• Strong understanding of tennis, pickleball, and padel instruction techniques and player development.
• Knowledge of tennis, padel, and pickleball rules, court operations, and tournament procedures.
• Ability to communicate effectively with members, guests, and staff.
• Ability to read and speak English is required to perform job duties and communicate with members, guests, and coworkers.
• CPR/First-Aid certification preferred.

 Reporting Structure

Reports to: Club Manager

Compensation & Benefits

• Compensation: base salary of $65,000-$75,000, commensurate with experience and certifications.
• Performance Bonus Target: 10% of base (tied to KPIs, member retention, execution goals).
• Private and semi-private member lesson commission: 70% professional / 30% club.
• Non-member / guest lesson commission: 50% professional / 50% club.
• Tournament and event programming incentive: flat fee of $250-$350 per event.
• Racquet stringing services: professional retains per-job labor fee ($25-$35 per job).
• Relocation assistance and support identifying local housing available.
• Employee discounts on club services and merchandise.
• Opportunity for professional growth and advancement within club operations.

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About the LOCATION:

Join Our Team at Yacht Haven Grande St. Thomas, USVI

About the POSITION:

Position Summary

Coral Cove Tennis and Racquet Club is a new private recreation club located at Yacht Haven Grande St Thomas (St. Thomas, U.S. Virgin Islands), a world-class mixed-use development that includes retail, commercial space, restaurants, and a superyacht marina. The newly renovated club offers 1 tennis court, 4 pickleball courts, 2 padel courts, a volleyball court, as well as a lagoon-style pool and other club facilities.

The Athletic Club Manager oversees daily operations, programming, and the guest experience across the club’s recreational and wellness facilities, including tennis, padel, and pickleball courts, the volleyball area, pool, memberships, retail operations, and special events. This role ensures the club runs efficiently while delivering a premier hospitality and sports experience for members, guests, residents, and visitors.

The Club Manager is responsible for driving membership growth, increasing facility utilization, coordinating tournaments and events, supervising staff, and maintaining high operational and service standards throughout the club. This position requires full-time residency on St. Thomas, USVI.

Key Responsibilities

Club Operations & Facility Management

• Oversee the daily operations of all club amenities, including:
  • Sport courts
  • Volleyball area
  • Pool and lounge areas
  • Retail and guest service areas
• Ensure all facilities are clean, safe, properly maintained, and guest-ready at all times
• Coordinate court scheduling, reservations, and programming activities
• Monitor facility usage and implement strategies to maximize utilization and revenue
• Work closely with maintenance, housekeeping, and operations teams to address cleanliness, repairs, and preventative maintenance needs
• Supervise the Club racquet sports professional and other staff
• Oversee the club’s merchandise shop including inventory management, daily service standards, and point-of-sale system. Support the club’s emergency preparedness and storm season procedures, in coordination with facility maintenance staff, to secure and safeguard property and equipment

Membership Management

• Develop and implement membership sales and retention strategies
• Manage membership enrollment, renewals, billing, and member communications
• Build strong relationships with members and provide exceptional customer service
• Address member concerns and resolve issues promptly and professionally
• Promote club programs, lessons, clinics, tournaments, and social activities

Programming & Events

• Plan, organize, and oversee:
• Tennis and padel tournaments
• Pickleball leagues and clinics
• Volleyball events
• Poolside events and social gatherings
• Corporate and private club events
• Coordinate event logistics, staffing, vendor needs, sponsorships, and guest experience
• Develop seasonal programming to increase member engagement and club activity

Staff Leadership & Development

• Recruit, train, schedule, and supervise club staff, instructors, and contractors
• Conduct performance evaluations and provide ongoing coaching and development
• Foster a positive, team-oriented work environment focused on hospitality and professionalism
• Ensure staff compliance with operational procedures, safety standards, and customer service expectations

Financial & Administrative Management

• Assist in preparing and managing club budgets and operating expenses
• Monitor revenue performance related to memberships, lessons, court rentals, retail, and events
• Prepare operational reports and analyze trends to improve efficiency and profitability
• Manage inventory, retail sales, and vendor relationships for club merchandise and supplies
• Ensure accurate recordkeeping and reporting for memberships, events, and financial transactions

 Guest Experience & Hospitality

• Maintain a high standard of hospitality and member satisfaction throughout the club
• Serve as the primary point of contact for escalated guest and member concerns
• Create a welcoming and energetic club atmosphere that encourages community engagement
• Ensure all club operations align with the luxury standards of the property

Qualifications

• Bachelor’s degree in Sports Management, Hospitality Management, Business Administration, or experience in the related field preferred.
• Minimum 3–5 years of management experience in racquet sports, hospitality, recreation, or club operations.
• Experience managing tennis, padel, pickleball, or sports club facilities preferred.
• Strong leadership, organizational, and communication skills.
• Experience with membership management systems and scheduling software preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and conflict resolution skills.
• Financial management and budgeting experience are preferred.
• This role requires relocation to St. Thomas, U.S. Virgin Islands.
• Must be legally authorized to work in the United States (and U.S. territories); standard U.S. work authorization applies.
• Availability to work weekends, evenings, and holidays as required by club hours, programming, and events.

Physical Requirements

• Ability to stand and walk for extended periods throughout the property.
• Ability to lift up to 40 pounds occasionally.
• Ability to work outdoors in varying weather conditions.

Preferred Skills

• Knowledge of tennis, padel, and pickleball programming and operations.
• Experience coordinating tournaments and special events.
• Retail and food & beverage operational knowledge is a plus.
• CPR/First Aid certification preferred.
• Fluency in English

Reporting Structure

Reports to: General Manager / Director of Operations

Compensation & Benefits

• Compensation: Base salary of $90,000-$110,000, commensurate with experience and certifications.
• Performance Bonus Target: 15% of base (tied to KPIs, member retention, execution goals)
• Membership Sales Incentive: 15% of first 50 memberships sold, 10% of new member sales thereafter, 5% of renewal membership sales.
• Private and semi-private member lesson commission: 70% professional / 30% club.
• Non-member / guest lesson commission: 50% professional / 50% club.
• Relocation Allowance: up to $5,000 subject to pre-approval and receipts. Club and recreational benefits.
• Employee discounts on merchandise and services.
• Professional development and advancement opportunities.

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About the LOCATION:

Join Our Team at Yacht Haven Grande St. Thomas, USVI

About the POSITION:

Position Summary

The Sales & Marketing Manager is responsible for driving revenue growth through YH club membership, event sales at Harbor 360, on-property events, and strategic marketing initiatives. This role focuses on proactive sales efforts, brand visibility, social media engagement, and on-site advertising opportunities to maximize exposure and profitability.

Key Responsibilities

Sales & Revenue Generation

• Develop and execute sales strategies to increase club membership.
• Actively sell and manage private and corporate events at Harbor 360, YHG Club and on property
• Promote and secure events across the property, including seasonal, special, and recurring events – (In-kind, paid, community, crew events)
• Build relationships with local businesses, vendors, yacht owners, and community partners to drive bookings and memberships.
• Track leads, follow up consistently, and close sales to meet or exceed revenue targets.

Marketing & Brand Development

• Plan and execute social media marketing across platforms to promote events, memberships, and property offerings.
• Create and manage marketing campaigns for Harbor 360 and on-property events.
• Coordinate digital and print advertising, including signage and on-property advertising placements.
• Ensure brand consistency across all marketing channels and guest-facing materials. \

Event Planning & Coordination

• Collaborate with operations, vendors, and clients to ensure successful event execution.
• Assist with event promotion, ticket sales, and post-event follow-up.
• Monitor event performance and identify opportunities to improve attendance and revenue.

 Advertising & On-Property Promotion

• Manage advertising opportunities on property, including signage, sponsorships, and promotional placements.
• Identify new revenue opportunities through partnerships and advertising programs.
• Work with vendors and partners to maximize exposure and return on investment.

Reporting & Administration

• Track and report on sales performance, membership growth, event revenue, and marketing engagement.
• Maintain organized records of contracts, memberships, and marketing campaigns.
• Provide regular updates and recommendations to management.

Qualifications

• Proven experience in sales, marketing, or event management, preferably in hospitality, marina, or lifestyle venues.
• Strong sales and negotiation skills with a results-driven mindset.
• Experience managing social media platforms and marketing campaigns.
• Excellent communication and relationship-building skills.
• Highly organized, self-motivated, and able to manage multiple projects.
• Proficient in Microsoft Office and basic marketing tools (Canva, social platforms, CRM systems a plus).

Preferred Skills

• Event sales or venue sales experience
• Membership-based sales experience
• Familiarity with local market and community partnerships
• Creative marketing and promotional skills

Compensation

• Competitive salary with commission and/or performance-based incentives
• Benefits package (if applicable)

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About the LOCATION:

Join Our Team in Oldsmar, FL

About the POSITION:

Position Summary

The Operations Support Supervisor is responsible for the administration, support, and continuous improvement of IGY’s global marina management systems and related applications. This role serves as the primary liaison between Operations, Finance, IT, vendors, and marina teams to ensure system reliability, data integrity, operational efficiency, and exceptional user support. The position combines day-to-day operational oversight with project leadership, process improvement, user training, and system enhancements that support IGY’s global marina operations.

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Manage and support IGY’s marina management systems, ensuring system reliability, data accuracy, and timely resolution of user issues.
• Oversee recurring operational processes, including weekly and monthly reporting, finance support activities, utility file distribution, and tracking deliverables.
• Manage support requests through Jira, Topdesk, and other ticketing platforms, including troubleshooting, financial investigations, issue escalation, and coordination with IT and third-party vendors.
• Lead system enhancements, pricing updates, software development initiatives, and cross-functional projects while coordinating priorities with business stakeholders and software partners.
• Administer user access, security, onboarding, and audit support while maintaining compliance with company policies.
• Develop and deliver user training, maintain system documentation, and promote best practices across the organization.
• Prepare complex reports using advanced Microsoft Excel, analyze operational and financial data, and identify opportunities to improve data integrity and business processes.
• Research, evaluate, and recommend new technologies, including AI solutions, that improve operational efficiency and user experience.
• Build and maintain strong working relationships with internal departments, marina teams, vendors, and leadership while effectively communicating technical and business information.
• Lead meetings, facilitate change management discussions, and ensure operational deadlines and project milestones are achieved.

 Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Accounting, Information Systems, or a related field, or equivalent combination of education and experience.
• Advanced Microsoft Excel skills with the ability to prepare, analyze, and present complex reports.
• Strong analytical, troubleshooting, problem-solving, and documentation skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences.
• Demonstrated ability to develop, coordinate, and manage multiple projects while meeting deadlines.
• Exposure to database technologies, data management, and emerging AI tools is a plus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the incumbent works in a typical office environment.  The noise level in the work environment is usually quiet.
• Occasional travel to IGY marina locations may be required.

Candidate Information

Candidates interested in this position are encouraged to submit a resume and cover letter describing why they are interested in a career in the boating industry and how their experience aligns with the qualifications for this role.

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